FAQs
General Questions
What types of products do you offer?
We specialize in embroidery and direct-to-film (DTF) printing for a wide range of promotional products, including apparel, hats, bags, cups, business cards, stickers/decals, and more. We also offer custom design services to help bring your ideas to life.
Do you offer patches?
Yes. For patches, please call 713-923-5555 or email sales@wholesale-caps.com
What is the difference between embroidery and DTF printing?
Embroidery involves stitching a design directly onto the fabric, offering a durable and high-quality finish. DTF printing transfers an ink design onto fabric using heat and pressure, providing vibrant colors and fine details.
How can I place an order?
You can place an order directly through our website, email, or phone. Our team will guide you through the process, including selecting products, uploading designs, and choosing customization options.
What file formats do you accept for design uploads?
We accept most standard design file formats, including SVG, PNG, JPEG, PSD, AI, and EPS. If you’re unsure about your file format, our team can assist you.
Do you offer design assistance?
Yes, we offer design services to help create or refine your artwork for a fee. Our experienced designers can work with you to ensure your design meets all the necessary specifications for embroidery or DTF printing.
Embroidery-Specific Questions
What are your embroidery options?
We offer various embroidery options, including standard, 3D puff embroidery, and applique. We also provide a wide selection of thread colors to match your brand’s colors.
What is the maximum embroidery size?
The maximum embroidery size depends on the product and design. Please contact us for specific product limitations.
How many colors can be embroidered?
We can stitch up to 15 different colors in one logo/design.
How durable is embroidered design?
Embroidered designs are highly durable and can withstand regular washing and wear. They are ideal for products that will be used frequently or in tough environments.
Is there a minimum order quantity for embroidery?
Yes, we have a minimum order quantity for caps. The specific minimum varies depending on the product. Please contact us for details.
DTF Printing-Specific Questions
What is direct-to-film (DTF) printing?
DTF printing is a method where a design is printed onto a special film and then transferred to fabric using heat. This method allows for highly detailed and colorful designs on a variety of materials.
What types of materials can you print on using DTF?
DTF printing is versatile and can be used on a wide range of fabrics, including cotton, polyester, and blends. It is also suitable for items like t-shirts, hoodies, caps, and tote bags.
How do I care for products with DTF prints?
To ensure longevity, we recommend washing DTF printed items inside out in cold water and avoiding tumble drying. Hang drying is preferred but not necessary.
Is there a minimum order quantity for DTF printing?
We offer flexible order quantities for DTF printing, with no minimum order required for most products. However, bulk orders may qualify for discounts.
Order and Shipping Questions
What is your turnaround time?
Our standard turnaround time is 7-10 business days from the date of design approval. Rush orders are available for an additional fee. Please contact us.
Do you offer bulk discounts?
Yes, we offer bulk discounts for large orders. The discount percentage depends on the quantity ordered. Price breaks can be found on the product page. Please contact us for a custom quote.
What are your shipping options?
We offer standard, expedited, and express shipping options. Shipping costs vary based on the size of the order and delivery location.
Can I track my order?
Yes, once your order has shipped, you will receive a tracking number via email to monitor your shipment’s progress.
What is your return and refund policy?
Due to the custom nature of our products, we do not offer returns or refunds on personalized items unless there is a manufacturing defect or error on our part. Please review your order details carefully before finalizing.
Payment and Pricing Questions
What payment methods do you accept?
We accept all major credit cards online and cash or check payments at our store. Payment is required before production begins.
How are your prices determined?
Our prices are based on the type of product, the number of imprint areas, stitch count, and the quantity ordered. We strive to offer competitive pricing without compromising on quality.
