Order Approval Process & Refund Policy

  1. After your order is placed, we enter it into our system and send an "Artwork & Mockup Approval" email within 24-36 hours. This is to verify design, design placement, size, and product colors.
  2. Once you approve the artwork mockup, we create the .dst file (stitch file). This file is used to tell our embroidery machines what to stitch. Note: Cancellation after this step incurs a $30 restocking fee.
  3. We create a sewout and/or update the mockup using the .dst file and send it to you for approval. It's at this point where you want to make sure all colors, size, and placement are as requested.
  4. You may request changes to the same design before sewout and/or .dst approval. A completely new design request at this stage incurs a $30 fee.
  5. After final approval, production begins. Once items are decorated, the order is non-refundable unless there is a defect in the product or decoration.

Artwork digitizing

We take your artwork and digitize it to create a .dst file for our machines. You will receive a full mockup for approval before production.

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